Displaying items by tag: Expectations - Michael Kouly - Beyond LeaderShip -
Redefining Failure 23 August 2016

The definition of failure should be: ‘not exceeding’ customer expectations

Meeting expectations is dull, boring, far from remarkable and does not leave a story to remember. Of course it deserves a "thank you" but not more. Meeting expectations in business and relationships is actually the minimum requirement to avoid the expected conflicts that result from not meeting